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Customer Service

Returns & Refunds

Unless purchased items are faulty, we are unable to offer a refund or exchange any personalized products. Personalization includes any or all garments with crests, logos and/or initials. These garments are exempt from the Consumer Contracts Regulations.

We cannot process any returns unless the goods/packaging are in their original condition, undamaged and unused.  We reserve the right to reject the return of goods which do not meet the guidelines above. No customs charges encountered by the customer are refundable on returns.

You have up to a maximum of 14 days from receipt of garments to submit a request for a refund on faulty garments. We will repair or replace any faulty item within 60 days of receipt. Making sure you, our customers, are satisfied is our number one priority, except for extraordinary events and or circumstances out of our control. In such a situation we will communicate with you and advise.